Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We're urgently hiring motivated individuals for our paid training program. No experience needed – we provide comprehensive training to launch your career in customer excellence. Enjoy competitive pay, flexible schedules, and a dynamic work environment. Work remotely with occasional in-person team-building events. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service processes
- Meet/exceed monthly performance metrics
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, Office Suite)
- Positive attitude with customer-first mindset
- Reliable internet connection for remote work
- Must pass background check and drug screening