Job Description
Join our dynamic team as a Customer Service Representative in Fresno, CA! We're urgently seeking motivated individuals with a passion for helping others. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. This role is perfect for career changers and recent graduates seeking growth opportunities.
What We Offer:
• Paid 4-week training program
• Health/dental/vision benefits
• Flexible scheduling options
• Career advancement paths
• Positive team culture
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell/cross-sell opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Passion for delivering exceptional customer experiences
- Bilingual (English/Spanish) a plus