Job Description
Join Philadelphia's fastest-growing call center and start earning weekly! MetroConnect Solutions is hiring motivated Customer Service Representatives for immediate openings with competitive pay and rapid advancement opportunities. Enjoy a supportive team environment, comprehensive paid training, and flexible scheduling options. Our commitment to employee development means you'll gain valuable skills while serving diverse clients across multiple industries.
Why Work With Us?
- Weekly pay with direct deposit
- Health benefits after 60 days
- Performance-based bonuses
- Free parking and public transit reimbursement
- Modern downtown facility with break room amenities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset
- Pass background/drug screening