Job Description
Join Our Winning Team in Tampa! Urgent Need for Customer Service Representatives
We're expanding our award-winning customer support division and seeking dynamic individuals to deliver exceptional experiences. No prior experience required – we provide comprehensive paid training! Enjoy a competitive hourly wage, performance bonuses, and a supportive team environment. Start your career growth journey today with one of Florida's top-rated employers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office and web-based tools
- Customer service mindset with patience and resilience
- Passion for helping others and learning new skills
- Ability to thrive in a fast-paced environment
- Must pass background check and drug screening