Job Description
Urgent Hiring: Local Customer Service Representatives Needed in Washington DC! Join NexCare Solutions and launch your career in customer service with comprehensive paid training. We're seeking compassionate professionals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. No experience required – we provide all the training you need to succeed!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Comprehensive paid training program
- Health benefits and retirement plans
- Flexible scheduling options
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Customer service mindset with problem-solving aptitude
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Must be authorized to work in the US