Job Description
Join our dynamic team at TechConnect Solutions for a remote-friendly part-time Chat Support Specialist position! We're hosting an exclusive hiring event for tech-savvy individuals passionate about delivering exceptional customer experiences through digital channels. This role offers flexible scheduling (20-30 hours/week) with competitive compensation and full benefits eligibility.
What You'll Love:
- Remote-first work environment with modern collaboration tools
- Comprehensive paid training and career development pathways
- Health, dental, and vision insurance for part-time employees
- Tuition reimbursement and tech stipend opportunities
Responsibilities
- Deliver real-time customer support via chat, email, and social media channels
- Resolve technical inquiries for SaaS products with 90%+ first-contact resolution
- Maintain detailed ticket documentation using Zendesk and Salesforce
- Collaborate with engineering teams to escalate complex issues
- Contribute to knowledge base documentation and process improvements
- Monitor chat queue SLAs and maintain response time standards
- Participate in weekly cross-functional sync meetings
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficiency with CRM tools (Zendesk, Salesforce, or HubSpot)
- Exceptional written communication skills (minimum 80 WPM typing)
- Experience with remote work technologies (Slack, Zoom, Jira)
- Ability to work Pacific Time Zone hours (flexible scheduling)
- Basic understanding of APIs, SaaS architecture, and cybersecurity
- High school diploma or equivalent (college preferred)