Job Description
Join our award-winning customer service team in Austin! We're urgently seeking passionate individuals to deliver exceptional experiences to our clients. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for career-driven professionals seeking stability and impact.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and resolution targets
- Participate in weekly training sessions for product knowledge
Qualifications
- 1+ years of customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Spanish bilingualism highly valued