Job Description
Join our award-winning customer service team in the heart of Washington DC! Global Solutions Inc. is urgently seeking passionate Customer Service Representatives to deliver exceptional client experiences. As a cornerstone of our operations, you'll be the voice of our brand, transforming inquiries into opportunities while enjoying competitive benefits and immediate start opportunities. Perfect for career-driven professionals seeking growth in a dynamic environment.
Why Join Us? Comprehensive training, flexible scheduling options, health benefits, and career advancement pathways. Our DC headquarters offers modern amenities and a collaborative culture focused on employee success.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing product and process training
- Identify upsell opportunities to enhance customer loyalty
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (Bachelor's preferred)
- Must pass background check and drug screening
- Available for flexible shifts including weekends