Job Description
Join our award-winning team in Jacksonville, FL as a Customer Service Representative! We're urgently hiring motivated individuals with exceptional communication skills to deliver outstanding support to our diverse clientele. Enjoy comprehensive paid training, career advancement opportunities, and a dynamic team environment. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or strong transferable skills
- Excellent verbal/written communication abilities
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable transportation to Jacksonville office