Job Description
Join our award-winning team as a Customer Service Representative and become the voice of our brand! We're urgently seeking empathetic professionals to deliver exceptional remote support across Wichita, KS and New York operations. This 100% work-from-home role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. If you thrive in fast-paced settings and possess exceptional communication skills, we want to hear from you today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and escalate when necessary
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed KPIs including CSAT scores and average handling time
- Proactively identify upsell opportunities and contribute to revenue goals
Qualifications
- 2+ years of customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills and ability to de-escalate tense situations
- High-speed internet connection and quiet home office environment
- Ability to work flexible hours including evenings/weekends as needed
- Associates degree or equivalent professional certification preferred