Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional support through live chat channels. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment in Indianapolis. No prior experience required—just a passion for helping others and strong typing skills. Benefits include: Health insurance, 401(k) matching, paid time off, and monthly performance bonuses.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions accurately in CRM systems
- Collaborate with tier-2 support for complex escalations
- Maintain 95% customer satisfaction score through positive resolutions
- Adhere to security protocols for customer data protection
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 95% accuracy
- Proficient in multitasking and digital communication tools
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Basic familiarity with Windows OS and web browsers
- Positive attitude and patience in high-pressure situations
- Must pass background check and pre-employment assessment