Job Description
We are seeking passionate and dedicated Customer Service Representatives to join our team in Atlanta, Georgia. As an industry leader, we are looking for individuals who are ready to start a rewarding career with paid training and excellent growth opportunities.
Key Highlights of This Role:
- Urgent Hiring: We are expanding rapidly and looking for new team members immediately.
- Comprehensive Training: No prior experience required; we provide full paid training to set you up for success.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on performance and tenure.
- Modern Environment: Work in a professional, collaborative office setting in the heart of Atlanta.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met efficiently and professionally.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with patience and professionalism.
- Resolve customer inquiries, complaints, and issues in a timely and accurate manner.
- Process customer orders, returns, and exchanges according to company policies.
- Maintain accurate and up-to-date customer records in our CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to improve service quality and operational efficiency.
- Meet or exceed daily and weekly performance metrics (KPIs).
Qualifications
- High School Diploma or GED is required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus, but not mandatory for the right candidates.
- Strong verbal communication skills and a professional phone demeanor.
- Excellent problem-solving abilities and attention to detail.
- Basic computer literacy and typing speed of at least 40 WPM.
- Ability to work flexible hours, including evenings and weekends as required.