Job Description
Join our elite customer service team at Nexus Solutions Group! We're urgently hiring passionate Customer Service Representatives for our Austin headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Attend our exclusive hiring event on May 15th for on-the-spot interviews and same-day offers!
Why Nexus Solutions Group?
- Industry-leading training programs
- Clear career advancement paths
- Modern downtown Austin workspace
- Health/dental/vision insurance
- 401(k) with company matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with technical team to resolve complex issues
- Maintain detailed customer interaction logs in Zendesk
- Proactively upsell products during customer interactions
- Meet/exceed monthly KPIs for resolution time and CSAT
- Participate in weekly team training sessions
Qualifications
- Minimum 2 years customer service experience
- Proficient in CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Problem-solving mindset with empathy
- High school diploma or equivalent required
- Available for flexible shifts (including weekends)
- Experience with SaaS products preferred