Job Description
Join our dynamic team at GlobalConnect Solutions for an exclusive Urgent Hiring Event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional experiences to our clients across Atlanta, GA and Ohio. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and rapid advancement potential. Our modern Atlanta office offers collaborative workspaces, flexible scheduling, and a culture that celebrates innovation and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and escalate to specialists when needed
- Document interactions accurately in Salesforce while maintaining data privacy standards
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Collaborate with cross-functional teams to improve service processes
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and reliable transportation
- Spanish fluency a major plus for bilingual roles