Job Description
Join our dynamic team at ConnectCare Solutions as a Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support experiences. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities. Our comprehensive training program ensures you'll thrive from day one. Apply now and join our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR) in a high-volume setting
- Proactively identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or BPO environment
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask and prioritize in fast-paced scenarios
- Strong problem-solving skills with analytical mindset
- Flexibility to work evenings/weekends during peak periods
- Must pass background check and drug screening