Job Description
Join our award-winning team at Global Solutions Inc. as a Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional customer experiences at our Kansas City, MO headquarters. This is your opportunity to launch a rewarding career in customer service with comprehensive training and growth opportunities. Our hiring event on October 28th offers immediate interviews and onboarding.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1!)
- Clear career advancement paths
- Modern, collaborative work environment
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work flexible shifts (including weekends)
- Valid driver's license (if field visits required)