Job Description
Join our award-winning team as an entry-level Customer Service Representative in vibrant Virginia Beach! We're seeking passionate individuals to deliver exceptional experiences while launching their careers. Enjoy comprehensive training, flexible scheduling options, and a supportive team environment. Our modern office features stunning ocean views and collaborative workspaces. Hiring Event Details: October 15th, 2023 | 10 AM - 4 PM | 451 Atlantic Ave, Virginia Beach, VA
What We Offer:
- 401(k) with company match
- Health/dental/vision insurance
- Paid time off & holidays
- Tuition reimbursement program
- Clear advancement path to leadership roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain detailed customer records in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training programs
- Represent company values in all interactions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong typing skills (35+ WPM)
- Proficient with Microsoft Office suite
- Excellent verbal communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Pass background/drug screening