Job Description
Join our award-winning team at ClientFirst Solutions during our urgent hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a dynamic Austin environment. Immediate start dates available!
Our Austin headquarters offers state-of-the-art facilities, flexible scheduling, and a supportive culture that values work-life balance. This is your chance to make an impact while developing valuable skills in communication and problem-solving.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including evenings/weekends