Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! At ClientFirst Solutions, we invest in your success through our immersive 4-week training program designed to transform you into a customer service expert. Enjoy competitive pay, performance bonuses, and a clear career path to team leadership or specialist roles. Our vibrant Tampa headquarters offers modern amenities, flexible scheduling options, and comprehensive benefits including health insurance, retirement plans, and paid time off. No prior experience required – we provide all tools and certifications needed to excel.
What you'll gain:
- Industry-recognized customer service certification
- Advanced conflict resolution skills
- CRM software mastery
- Leadership development opportunities
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries on billing, products, and services with 95% first-contact resolution
- Document interactions using Salesforce CRM with 100% accuracy
- Upsell solutions based on customer needs while maintaining satisfaction scores
- Collaborate with technical teams for complex issue escalation
- Participate in weekly performance improvement workshops
- Maintain 25+ daily productivity targets during peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English (Spanish fluency a plus)
- Basic computer proficiency with typing speed of 40+ WPM
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and empathy
- Passing score on pre-employment assessment
- Reliable transportation to downtown Tampa office