Job Description
Join our elite customer service team in Atlanta! Global Solutions Inc. is urgently hiring passionate representatives for immediate start at our downtown location.
We're seeking dynamic individuals to deliver exceptional support experiences across multiple channels. This full-time position offers competitive pay, comprehensive benefits, and rapid advancement opportunities.
Why Join Us?
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Performance-based bonuses
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- US work authorization required