Job Description
Immediate Hiring Event for Customer Service Representatives in Columbus, OH!
Join our award-winning team at Columbus Customer Service Hub, where we're expanding rapidly to meet growing demand. We're hosting an exclusive hiring event for motivated individuals who excel in customer interaction and problem-solving. This is your chance to launch or advance your career in a dynamic environment with competitive pay, comprehensive benefits, and growth opportunities.
Why Join Us?
- Competitive hourly wages plus performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement programs
- Modern, collaborative workspace in downtown Columbus
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and resilience under pressure
- Columbus local preferred (commute to 456 Tech Drive)