Job Description
Are you ready to take your career to the next level? Apex Support Solutions is looking for a Customer Service Representative to join our dynamic team in Dallas, TX.
We are offering a fantastic opportunity with Paid Training for the right candidate. If you are looking for a stable job with weekend shifts, competitive pay, and room for growth, this is the perfect place for you.
Why Apply?
- Competitive Salary: Earn between $18.00 and $24.00 per hour.
- Zero Experience Required: We provide comprehensive paid training to get you up to speed.
- Weekend Flexibility: Enjoy a consistent Saturday and Sunday schedule.
- Modern Environment: Work in a supportive, tech-forward office setting.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone and email.
- Resolve customer issues and complaints with empathy and professionalism.
- Update and maintain accurate customer records in our CRM system.
- Follow standard operating procedures and scripts to ensure service quality.
- Collaborate with team leads to improve overall customer satisfaction.
- Escalate complex issues to management when necessary.
- Assist in training new hires and sharing best practices.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) on a set shift.
- Basic computer proficiency (Microsoft Office, web browsers).
- Previous customer service experience is a plus but not required.
- Ability to work in a fast-paced environment while maintaining attention to detail.