Job Description
Are you ready to jumpstart your career in customer service? Apex Contact Solutions is hosting an Urgent Hiring Event in Atlanta, GA, and we are looking for driven individuals to join our elite support team. This is your chance to secure a position with immediate availability, comprehensive training, and a pathway to professional growth.
In this role, you will be the face of our brand, ensuring every client interaction is positive, efficient, and solution-oriented. If you thrive in a dynamic environment and have a passion for helping others, we want to meet you.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Provide detailed product and service information to resolve customer questions and concerns.
- Process orders, payments, and account adjustments efficiently using our CRM software.
- Document all customer interactions and transactions accurately in the database.
- Escalate complex issues to upper-level management while providing temporary solutions.
- Identify upselling opportunities to contribute to team revenue goals.
- Collaborate with cross-functional teams to improve the overall customer experience.
Qualifications
- High school diploma or GED required (Bachelor's degree preferred).
- Previous customer service experience is a plus but not mandatory for this event.
- Strong verbal communication skills and a professional phone demeanor.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-energy setting with strict performance metrics.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Valid driver's license and reliable transportation are recommended.