Job Description
Join our award-winning team as an urgent-hire Customer Service Representative in Arlington, Virginia! We're seeking motivated professionals to deliver exceptional support to our valued clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative environment where your growth is prioritized. Help us redefine customer excellence while advancing your career in one of America's most vibrant tech hubs.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using problem-solving frameworks and CRM tools
- Document interactions in Salesforce while maintaining 99.9% accuracy
- Collaborate with cross-functional teams to implement process improvements
- Meet/exceed KPIs including CSAT scores and resolution time targets
- Proactively identify upsell opportunities to enhance client retention
Qualifications
- 2+ years of B2B customer service experience in tech or SaaS
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with professional demeanor
- Ability to thrive in fast-paced, metrics-driven environments
- High school diploma; bachelor's degree preferred
- Valid Virginia work authorization and reliable transportation
- Spanish fluency required for bilingual support