Job Description
Are you a people person looking for a career that fits your schedule? Apex Support Solutions is currently seeking dedicated Night Shift Call Center Representatives to join our growing team in Philadelphia, PA. We offer comprehensive paid training, competitive pay, and a supportive environment designed for your success.
We are looking for individuals who thrive in fast-paced settings and are committed to delivering exceptional service to our clients. If you are ready to start a new chapter in your career with a company that values your growth, apply today!
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Flexible Schedule: Enjoy the benefits of working night shifts with less traffic and a quieter environment.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and technical issues with a focus on first-call resolution.
- Accurately document customer interactions and account information into the CRM system.
- Escalate complex issues to senior management or specialized departments when necessary.
- Maintain a high level of product knowledge to provide accurate solutions to clients.
- Adhere to all call center scripts, policies, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products and services to meet department goals.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service or call center experience is a plus, but not required due to our paid training program.
- Strong verbal communication skills with a clear and professional phone voice.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work rotating night shifts, including weekends and holidays.
- Problem-solving mindset and the ability to remain calm under pressure.
- Reliable internet connection and a quiet workspace (if working on-site, our facility provides this).