Job Description
Join our dynamic team at Cleveland Solutions Group as a Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional service and resolve customer inquiries. This is your chance to launch a rewarding career with immediate start opportunities and competitive benefits. Enjoy a supportive environment where your voice matters and professional growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and response time targets
- Proactively identify opportunities to improve customer experience
- Contribute to team knowledge through training and feedback sessions
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication skills with clear, professional articulation
- Proficiency in CRM software (Salesforce preferred) and MS Office Suite
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to multitask while maintaining attention to detail
- Flexible schedule availability including evenings/weekends as needed
- High school diploma or equivalent; college degree preferred