Job Description
Join ConnectCare Solutions as a Chat Support Specialist and become the digital face of our clients' brands! We're seeking empathetic professionals to deliver exceptional customer service via live chat during night shifts (10 PM - 6 AM CT). This role offers competitive pay, comprehensive training, and growth opportunities in a dynamic remote-friendly environment.
Why Join Us? • Industry-leading compensation with performance bonuses • Flexible scheduling options • 24/7 access to career development resources • Health benefits and 401(k) matching • Exclusive hiring event incentives for new hires!
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction ratings
- Document interactions using CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed knowledge of product/service offerings
- Meet/exceed productivity metrics (avg. response time < 45 seconds)
- Participate in continuous improvement initiatives
- Support multiple clients simultaneously during peak hours
Qualifications
- 1+ years of customer support experience (chat/phone/email)
- Excellent typing speed (60+ WPM) with high accuracy
- Strong problem-solving skills under pressure
- Available to work 4+ night shifts weekly
- Proficient in Zendesk/Salesforce platforms
- Ability to multitask across 5+ concurrent chats
- High school diploma or equivalent; college degree preferred
- Reliable internet connection (minimum 20 Mbps)