Job Description
Join Our Team: Urgent Hiring for Customer Service Representatives
Pacific Retail Services is urgently hiring enthusiastic and detail-oriented Customer Service Representatives to join our Oakland, CA team. We are looking for individuals who are passionate about helping others and thrive in a fast-paced, dynamic environment.
In this role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We offer competitive compensation, comprehensive training, and a supportive workplace culture.
Why Choose Pacific Retail Services?
- Immediate Openings: We are filling positions ASAP for the right candidates.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Facilities: Work in a professional office setting in the heart of Oakland.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on empathy and professionalism.
- Resolve customer complaints and issues effectively to maintain high satisfaction scores.
- Accurately enter customer information and order details into our CRM database.
- Provide product information and troubleshooting assistance to clients.
- Collaborate with internal teams to address complex customer needs.
- Document all customer interactions and resolutions in the call logs.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and a positive attitude.
- Reliable internet connection and a quiet workspace if applicable.