Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're urgently hiring motivated professionals to deliver exceptional service experiences to our diverse clientele. This full-time position offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of San Francisco. If you thrive in fast-paced settings and excel at problem-solving, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and escalate when necessary
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- 2+ years of customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with strong active listening abilities
- Proven problem-solving skills with a customer-centric mindset
- Ability to multitask effectively in high-pressure situations
- High school diploma or equivalent; college degree preferred