Job Description
Join our award-winning customer support team in sunny Tampa, FL! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. Help shape our brand's reputation while advancing your career in one of Florida's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements through feedback
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficiency in multitasking and time management
- Ability to navigate multiple software systems simultaneously
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Tampa facility