Job Description
Join our dynamic team at Customer Connect Solutions Inc. as a Full-Time Call Center Representative in Louisville, KY! We're hosting an exclusive hiring event for motivated individuals seeking career growth in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Adaptability to changing processes and technologies
- Previous customer service experience preferred
- Must pass background check and drug screening
- Reliable transportation to our Louisville facility