Job Description
Urgent Hiring: Customer Service Representative (Remote)
Apex Global Support is currently seeking dedicated Customer Service Representatives to join our dynamic team. We are expanding operations in the Seattle, WA and Georgia regions and need driven individuals to provide exceptional support to our clients. This is a fully remote position offering flexibility, immediate start opportunities, and a competitive compensation package.
If you are a problem-solver with excellent communication skills, we want to hear from you today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Resolve customer complaints and issues efficiently while maintaining a professional and empathetic demeanor.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Document all interactions, customer feedback, and account details in our database.
- Collaborate with cross-functional teams to escalate complex issues and improve service processes.
- Stay updated on product knowledge and service policies to provide accurate information.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or equivalent; Associate’s degree or relevant experience is a plus.
- Previous experience in customer service, call centers, or support roles.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable home office setup with a quiet environment and high-speed internet.