Job Description
Join our award-winning team at Coastal Connect Solutions as an Entry-Level Customer Service Representative! We're hosting a **VIP Hiring Event** in Virginia Beach for motivated individuals ready to launch their careers in customer excellence. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide paid training!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining brand standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Positive attitude and customer-first mindset
- Flexibility to work evenings/weekends (1-2 days/month)
- Basic computer proficiency (typing 25+ WPM)
- Must pass background check and drug screening