Job Description
Join our dynamic team at Coastal Enterprises Inc. for an exciting entry-level Customer Service Representative position in Virginia Beach, VA! We're hosting a hiring event on October 25th to fill multiple roles immediately.
As a key member of our customer experience team, you'll be the first point of contact for our valued clients. We offer comprehensive training, competitive benefits, and clear career advancement paths. Perfect for recent graduates or career changers!
Hiring Event Details:
Date: October 25, 2023 | Time: 10 AM - 4 PM
Location: 123 Atlantic Ave, Virginia Beach, VA 23452
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using company protocols and problem-solving frameworks
- Process orders, returns, and payment transactions accurately
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with support teams to resolve complex customer concerns
- Identify opportunities to improve customer experience workflows
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Customer-focused mindset with empathy and patience
- No experience necessary - we provide comprehensive training!