Job Description
Are you a night owl looking for a flexible schedule? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our dynamic team in Phoenix, Arizona.
We are looking for individuals who thrive in fast-paced environments and want to work weekends and night shifts without sacrificing their work-life balance. As a key member of our support team, you will be the voice of our brand, assisting customers with inquiries and resolving issues efficiently.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle (Weekends & Night Shifts available).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Medical, dental, and vision insurance available.
- No Experience Required: We provide comprehensive training.
Take control of your career with a role that offers the stability you need and the flexibility you want.
Responsibilities
- Handle a high volume of inbound and outbound calls regarding products, services, and account inquiries.
- Resolve customer complaints and issues with patience and professionalism.
- Update customer records and maintain accurate documentation in the CRM system.
- Follow standard operating procedures to ensure compliance and quality standards.
- Collaborate with team leads to improve service delivery and customer satisfaction scores.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED required.
- Must be available to work weekends and/or night shifts.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and as part of a team in a remote or hybrid office setting.
- Previous customer service experience is a plus but not mandatory.