Job Description
Are you a people person with a passion for problem-solving? Apex Contact Solutions is seeking a dynamic Customer Service Representative to join our high-performing team in Memphis, TN.
We offer an immediate start, competitive hourly rates, and a comprehensive benefits package. If you are ready to kickstart your career in a thriving call center environment, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve complex customer issues and escalate when necessary.
- Accurately document all customer interactions and account details.
- Meet and exceed daily and weekly performance metrics.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or call center environments is a plus.
- Excellent verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, high-volume setting.