Job Description
Join our award-winning customer service team at Fresno Customer Solutions Inc.! We're hosting a special hiring event for Weekend Shift Customer Service Representatives to deliver exceptional support to our valued clients. This role offers competitive pay, comprehensive benefits, and a dynamic team environment. Enjoy flexible weekend schedules while advancing your career in a supportive, growth-oriented company. No prior experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in continuous improvement initiatives for service quality
- Support weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant training
- Excellent verbal/written communication skills in English
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
- Flexible availability for weekend shifts (Saturday/Sunday)
- Positive attitude and customer-first mindset