Job Description
Join ConnectSphere Solutions' dynamic call center team in sunny San Jose! We're seeking passionate individuals to deliver exceptional customer support during our high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant team atmosphere. Our state-of-the-art facility offers modern amenities and flexible scheduling to support your work-life balance. Apply today to become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently and in team environments
- Proficiency with Windows OS and CRM software
- Flexible availability for weekend shifts (Sat/Sun)
- Bilingual (English/Spanish) preferred
- Positive attitude and resilience under pressure