Job Description
Join Milwaukee Customer Solutions Inc. as a Weekend Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during our busiest weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth within our dynamic team. Perfect for students, parents, or professionals seeking work-life balance. Our supportive environment includes comprehensive training and a team-oriented culture focused on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Process orders, returns, and warranty claims following company protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet/exceed weekly performance metrics including CSAT and FCR targets
- Participate in weekend hiring events and training sessions as scheduled
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with clear phone etiquette
- Ability to multitask in fast-paced weekend settings
- Strong problem-solving skills with attention to detail
- Availability for all weekend shifts (Saturday/Sunday) and occasional holidays
- Background check and drug screen required post-offer