Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're hosting an exclusive hiring event for dynamic individuals seeking weekend shift opportunities in Sacramento. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to valued clients while enjoying competitive pay and a supportive work environment. Why Apply? • Weekend schedule (Saturday/Sunday) • Paid training • Performance-based bonuses • Career advancement opportunities • Collaborative team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in company systems while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex issues effectively
- Meet key performance metrics (CSAT, FCR, AHT) consistently
- Participate in weekend team meetings for performance reviews and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced weekend environments
- Positive attitude with problem-solving mindset
- Flexibility to work rotating weekend shifts (6 AM - 6 PM)