Job Description
Are you a people person looking for a rewarding career with flexibility? Apex Support Solutions is hiring a Customer Service Representative for our weekend shifts. This is a fantastic opportunity to work from home while providing exceptional support to clients in the New York area.
As a key member of our team, you will handle high-volume customer interactions with professionalism and empathy. We value our employees and offer a comprehensive benefits package including health insurance, paid time off, and remote work flexibility.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve complex customer issues by identifying the root cause and providing effective solutions.
- Document all customer interactions and account information accurately in our CRM system.
- Collaborate with the sales and technical teams to escalate issues when necessary.
- Maintain a high level of customer satisfaction through proactive communication.
- Process orders, returns, and exchanges in a timely manner.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently in a remote environment.
- Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving skills and a positive attitude.