Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Representative and become the voice of our valued customers! This remote position offers the flexibility of working from home while delivering exceptional support to our Long Beach community. You'll be part of a dynamic team committed to creating positive customer experiences through empathetic communication and efficient problem-solving. Our competitive compensation package includes performance-based incentives and comprehensive training to set you up for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, service, and technical issues using CRM systems and internal knowledge bases
- Process orders, returns, and service requests accurately within SLA timeframes
- Document all interactions and update customer profiles in real-time
- Collaborate with technical support teams to resolve complex customer escalations
- Meet or exceed weekly performance metrics for customer satisfaction and resolution rates
- Participate in ongoing training to stay updated on products and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while maintaining team collaboration standards
- Weekend availability (Saturday/Sunday) with flexible weekday availability for training