Job Description
Join our dynamic team at GlobalConnect Solutions as a Weekend Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Atlanta's vibrant community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. This role is perfect for detail-oriented professionals who thrive in fast-paced settings and want to make a direct impact on customer satisfaction. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Document all interactions in customer databases for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekend shift rotations (Saturday/Sunday 8 AM - 8 PM)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/phone settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays as required
- Passion for serving Atlanta's diverse communities