Job Description
Join our award-winning customer service team and launch your career with paid training! We're seeking enthusiastic individuals for weekend shift roles in Fresno, CA. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with team members to resolve complex issues
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience (new grads welcome)
- Exceptional communication and active listening skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible weekend shifts (Sat/Sun 8am-6pm)
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to teamwork
- Pass background and drug screening