Job Description
Join our award-winning customer service team at Peak Performance Solutions! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional experiences for our Colorado Springs clients. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for students, parents, or professionals seeking weekend work. Apply today and start your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Participate in weekend hiring events for onboarding support
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently in fast-paced weekend setting
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun 8am-6pm)