Job Description
Join Elite Support Solutions as a Customer Service Representative and kickstart your career immediately! We're seeking dynamic professionals to deliver exceptional customer experiences during weekend shifts in Indianapolis. Enjoy competitive pay, flexible scheduling, and a supportive team environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions in CRM systems for quality assurance
- Meet key performance metrics including response time and satisfaction scores
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently and manage multiple priorities
- Weekend availability (Saturday/Sunday 8am-8pm)
- Basic computer literacy and typing skills (35+ WPM)