Job Description
Join our award-winning customer support team in Raleigh, NC! We're urgently hiring motivated individuals for immediate start in our dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a tech-forward workplace. No experience required – we provide paid training!
Why Choose Us?
- Immediate start date available
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- Performance-based bonuses
- Modern downtown Raleigh office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude and problem-solving mindset
- No prior experience necessary – training provided
- Must pass background check and drug screen