Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences while supporting our clients' needs. This full-time position offers competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition. Perfect for individuals seeking weekend-only schedules with weekday flexibility.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, troubleshoot technical issues, and process orders
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficient with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently in remote/hybrid settings
- Weekend availability (Sat/Sun 10am-6pm) with weekday flexibility
- High school diploma or equivalent; college degree preferred