Job Description
Join Omaha Connect Solutions as a Weekend Shift Customer Service Representative and kickstart your career in a dynamic, supportive environment! We're seeking motivated individuals to deliver exceptional customer experiences during our busiest weekend hours. With comprehensive paid training and a team-focused culture, you'll gain valuable skills while earning competitive pay. Enjoy weekend flexibility with no nights or holidays required – perfect for work-life balance. Apply today and become part of Nebraska's premier customer service team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while meeting quality standards
- Collaborate with team members to escalate complex issues efficiently
- Maintain customer satisfaction through consistent follow-up and resolution tracking
- Adhere to compliance protocols and data security guidelines
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Strong communication skills with clear articulation
- Ability to type 35+ WPM with basic computer proficiency
- Flexible schedule availability (Saturdays & Sundays, 8-hour shifts)
- Problem-solving aptitude with patience and resilience
- Background check and drug screen required post-offer
- Must pass paid training certification program