Job Description
Join our award-winning customer service team in Sacramento! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional experiences while enjoying competitive pay and comprehensive paid training. Perfect for students, parents, or professionals seeking work-life balance. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams for complex escalations
- Meet/exceed weekly KPIs for resolution time and customer satisfaction (CSAT)
- Participate in ongoing training sessions to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (call center preferred)
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Weekend availability (Sat/Sun 6am-6pm, flexible shifts)
- Strong problem-solving and conflict resolution abilities